Our client's, patient's and staff's safety and health is of the utmost importance to us.   If you or anyone you have been exposed to has traveled outside of Ontario in the past 2 weeks or is showing clinical signs consistent with Covid 19, please call to reschedule your appointment.  We will not be charging late cancellation fee during this difficult time.  To promote social distancing, we ask our clients to be aware of the following:

• We are continuing to provide rehabilitation care to our clients pets during this time
• Members of the public can no longer enter the rehab center or the animal hospital upstairs to use the elevator
• Clients must call from the parking lot and a staff member will come out to get your pet
• Clients must to try to keep a 6-foot distance from staff when handing over their pet.  There is a leash hook up located at the bottom of the ramp to the animal hospital.  Please attach your pet securely to this hook up before backing away to allow our staff to approach.
• We will place a new leash on your dog - please do not remove your leash until we have securely leashed your pet
• Please place cat carriers on the ground and return to your car
• Clients need to have a cell phone when we are working your pet, please confirm we have the correct number
• The client MUST wait in the parking lot during their appointment time - please do not drive over to Timmy's for a coffee - seriously, please don't do that :)
• A rehab practitioner will call you to discuss any concerns or changes to your pets treatment plan
• We are happy to arrange for you to watch your pets appointment in real time online
• We can then bring pet back and place the carrier on the ground, or pass the leash to you. Please maintain as much distance as possible
• We are only accepting Visa, Mastercard or Amex (Debit only if the client does not have a credit card - we will use or Wireless Interact Terminal and clean after each use)
• We cannot accept cash at this time

Lastly, we may need to alter our regular hours to account for staff shortage - We will notify all affected clients in a timely manner of any changes.  We thank you for your understanding and will continue to strive to provide a safe and pleasant environment for you and your pets.